This Month, Susan, the Branch Manager of Intrepid Car Rentals

question 32

Multiple Choice

This month, Susan, the branch manager of Intrepid Car Rentals, has heard several complaints from customers that Intrepid employees do not return calls. Today a good customer told Susan that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough, Susan mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a(n)

• A) office order.
• B) policy.
• C) norm.
• D) value.
• E) ethic.

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Definitions:

Total Number

The sum or total count of units or elements in a set or group.

Data Set

A collection of data points or values gathered from experiments or observations.

Classes

Categories or groups into which data can be divided based on certain characteristics or attributes.

Relative Frequencies

The measures showing the number of times a certain event occurs in relation to the total number of events, often expressed as a percentage or fraction.