You Receive a Memo That Reads as Follows: "In Recent

question 45

Multiple Choice

You receive a memo that reads as follows: "In recent months, our customer evaluations have dropped, and our sales have decreased by 10 percent. To restore our business, we will do the following: (1) We will contact all of our customers and offer a 10 percent discount on their next purchase. (2) For the customers who spend more than $1,000 per year, we will invite them to join our Insiders' Club, which gives them discounted tickets to concerts and sporting events. (3) Effective immediately, we will begin staffing our call center 24 hours a day, 7 days a week.
(4) Customer-service personnel will be given more discretion in helping customers resolve problems, with minimal interference from supervisors." This memo is a(n)

• A) mission statement.
• B) VRIO analysis.
• C) business model.
• D) action plan.
• E) a SMART goal.

---

Definitions:

Memorization

The process of committing something to memory or learning information by heart.

Compressed Workweek

A work schedule that allows employees to work the standard number of weekly hours in fewer days, often resulting in extended workdays and a shorter workweek.

Work Schedule

The predetermined days and hours set for employees to perform their job duties, which can vary in flexibility, duration, and structure.

Task Significance

The extent to which a job has a substantial impact on the lives or work of other people, either inside or outside the organization.