Grayson Wants to Rethink the Visitor Experience to His Theme

question 33

Multiple Choice

Grayson wants to rethink the visitor experience to his theme parks. He meets with the customer service team who represents the parking attendants, the ticket sales agents, the information booth workers, the grounds keepers, and the ride attendants. Grayson wants them to change how they interact with the park patrons. He tells them all to, "Welcome each visitor to the park with a smile, a kind word, and an offer of assistance." How would you describe his change?

• A) It is a learning objective.
• B) It is a SMART goal.
• C) It is a performance objective.
• D) It is motivational objective.
• E) It is a behavioral objective.

---

Definitions:

High Degree

A term describing a level of education or achievement that is considerably above average, often referring to advanced academic degrees.

Maslow's Needs

A theory proposed by Abraham Maslow organizing human needs into a hierarchical structure starting from basic physiological needs to self-actualization.

Respect

A feeling of deep admiration for someone or something elicited by their abilities, qualities, or achievements.

Rackspace

A company that provides cloud computing services to businesses worldwide.