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This Question Contains Two Parts; Be Sure to Answer Both

question 3

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This question contains two parts; be sure to answer both.
First, list three work-related attitudes to which managers need to be alert.
Next, imagine that you manage the customer-service department at a large chain retail store, such as Lowes. What policies or procedures might you use to keep employees' attitudes positive in each of the three areas?


Definitions:

Criminal Crises

Situations or periods characterized by a significant increase in criminal activity, threatening public safety and requiring urgent responses.

Product Tampering

The act of deliberately altering or contaminating a product in a way that is intended to cause harm or distress.

Hostage Taking

The illegal act of capturing and holding individuals against their will, often to procure ransom or fulfill demands.

Satisficing

A decision-making strategy that aims for a satisfactory or adequate result, rather than the optimal solution.

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