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This question contains two parts; be sure to answer both.
First, list three work-related attitudes to which managers need to be alert.
Next, imagine that you manage the customer-service department at a large chain retail store, such as Lowes. What policies or procedures might you use to keep employees' attitudes positive in each of the three areas?
Criminal Crises
Situations or periods characterized by a significant increase in criminal activity, threatening public safety and requiring urgent responses.
Product Tampering
The act of deliberately altering or contaminating a product in a way that is intended to cause harm or distress.
Hostage Taking
The illegal act of capturing and holding individuals against their will, often to procure ransom or fulfill demands.
Satisficing
A decision-making strategy that aims for a satisfactory or adequate result, rather than the optimal solution.
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