There Are Unstructured and Structured Versions Of

question 12

Multiple Choice

There are unstructured and structured versions of:

• A) Behavioral observations
• B) Interviews
• C) Checklists
• D) Answers a and b are correct

Recognize the importance of customer retention compared to the cost of acquiring new customers.

Understand the mechanisms of self-serving bias and how it influences attribution.

Comprehend the principles of cognitive dissonance and its effects on attitudes and behaviors.

Recognize the role of social comparison in self-evaluation.

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Definitions:

Higher-Status Groups

Refer to social groups that are perceived to have greater prestige, power, or access to resources compared to other groups.

Social Mobility Belief System

The set of beliefs related to the perceived fairness, possibility, and mechanisms of moving within a society's hierarchical structure.

High-Status Group

A social group that is considered to have higher prestige, power, or importance in a society compared to others.

Social Identity

An individual’s sense of self derived from perceived membership in social groups, which shapes self-concept and behavior in group contexts.