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Describe the characteristics of a company reengineered into a horizontal structure.
Quality Control
A process by which entities review the quality of all factors involved in production to ensure standards are met.
W. Edwards Deming
An American engineer, statistician, professor, author, lecturer, and management consultant known for his work in quality management.
Operations Management
The administration of business practices aimed at ensuring maximum efficiency within a company, focusing on managing processes, materials, and people effectively.
Service Attribute
A feature or characteristic that adds value to a service, influencing customer satisfaction and preferences.
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