Allowing Customers in an Auto Dealership Service Department to Talk

question 35

Multiple Choice

Allowing customers in an auto dealership service department to talk directly to the mechanic rather than to a service manager:

• A) is an example of creating a buffering role.
• B) is creating a boundary-spanning role.
• C) will make the company less fluid.
• D) will make the company less responsive to customers.

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Definitions:

ACh

Acetylcholine (ACh) is a neurotransmitter involved in muscle activation, memory, and learning by transmitting signals between nerve cells.

Neurotransmitters

Neurotransmitters are chemical messengers that neurons use to communicate with each other or with muscles across synapses.

Postsynaptic Cell

The neuron or cell that receives a signal (neurotransmitter) from another neuron at a synapse.

Demyelinates

Demyelination refers to the process by which the myelin sheath, a protective covering of the nerve fibers in the brain and spinal cord, is damaged or destroyed, affecting the conduction of nerve impulses.