Chapter 4's Bookmark Examines the Volatile Nature of Today's Business

question 78

Multiple Choice

Chapter 4's Bookmark examines the volatile nature of today's business world and gives some tips for managing in a fast-shifting environment. Which of the following is not one of those tips?

• A) Seek out and welcome diverse ideas
• B) Understand the environment as it was in the past
• C) Ruthlessly assess your organization
• D) Avoid the common causes of manager failure to confront reality, including filtered information and selective hearing

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Definitions:

Claim Messages

Direct statements in communication that assert a position or viewpoint with the expectation of acceptance or acknowledgment by the recipient.

Direct Order

A command issued by someone in authority that requires immediate compliance.

Indirect Order

A communication strategy where the main point or directive is not presented at the beginning but comes after the rationale or background information.

Adjustment

A change or modification made to correct, improve, or adapt something.