Characteristics of Service Technology Include All of the Following Except

question 17

Multiple Choice

Characteristics of service technology include all of the following except:

• A) longer response time is acceptable.
• B) labor- and knowledge-intensive.
• C) customer interaction is generally higher.
• D) quality is perceived and difficult to measure.

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Definitions:

Productivity

The efficiency of production of goods or services expressed by some measure, typically output per labor hour.

Morale

The overall outlook, attitude, satisfaction, and confidence of a person or group at a given time, often related to workplace or team environment.

Contingency Leadership

A theory of leadership that suggests the effectiveness of a leadership style is dependent on the context or situation in which it is applied.

Leader's Behavior

Actions, decisions, and practices of an individual in a leadership role that influence the direction, performance, and culture of an organization or group.