Characteristics of Service Technology Include All of the Following Except

question 17

Multiple Choice

Characteristics of service technology include all of the following except:

• A) longer response time is acceptable.
• B) labor- and knowledge-intensive.
• C) customer interaction is generally higher.
• D) quality is perceived and difficult to measure.

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Definitions:

Expected Return

The forecasted amount of profit or loss an investment is projected to generate, expressed as a percentage of the total invested capital.

Portfolio Weight

The percentage composition of a particular holding in relation to the total value of the portfolio, used to assess diversification and risk.

Security Market Line

A graphical representation in financial market theory that depicts the relationship between risk (measured as beta) and expected return for the entire market.

Beta

A way of measuring the level of erratic behavior, or systemic threat, in a security or investment group in perspective of the general market.