In a Service Firm,the Quality of a Service Is Perceived

question 63

True/False

In a service firm,the quality of a service is perceived and cannot be directly measured and compared in the same way that the quality of a tangible product can.

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Definitions:

Applied Training

An opportunity to work in a medical facility to gain the essential on-the-job experience for beginning your new career, sometimes known as an externship or practicum.

Preceptor

is an experienced practitioner or faculty member who supervises and offers guidance to students or less experienced professionals in a specific field.

Constructive Criticism

A type of critique aimed at giving an individual feedback about his or her performance in order to improve that performance.

Résumé

A document summarizing one’s employment and educational history.