What Do Coulehan and Block Define as "Listening to the Total

question 3

Multiple Choice

What do Coulehan and Block define as "listening to the total communication . . . and letting the patient know that you are really hearing"?

• A) Cultural competence
• B) Patience
• C) Empathy
• D) Top-tier communication

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Definitions:

Biases

A person’s slant toward a particular belief.

Tactfully

Acting with sensitivity and thoughtfulness, especially in delicate situations to avoid offending.

Chief Complaint

The primary symptom or health issue that leads a patient to seek medical attention, as stated by the patient.

Provider

an entity or individual that supplies services or goods to consumers.