____ Measure Such Things as How Customers View the Organization

question 15

Multiple Choice

____ measure such things as how customers view the organization, as well as customer retention and satisfaction.

• A) Customer service indicators
• B) Business process indicators
• C) Financial indicators
• D) Retention indicators

---

Definitions:

Deadline Flexibility

The degree to which a time limit for completing a task can be adjusted or extended.

Important Decisions

Critical or significant choices that often have a long-term impact on one's personal or professional life.

Strong Relationship

A bond or connection between two or more entities characterized by mutual respect, trust, support, and understanding.

Family Conflict

Disagreements or confrontations between family members due to differences in opinions, values, or interests.