The Service History of the Vehicle Gives Information on Whether

question 15

Multiple Choice

The service history of the vehicle gives information on whether:

• A) the vehicle was serviced for the same problem more than once.
• B) an odometer rollback has occurred.
• C) the vehicle meets federal standards.
• D) the vehicle has Vehicle Safety Certification.

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Definitions:

Recency-Frequency-Monetary Analysis

A marketing analysis tool that categorizes customers based on their recent purchases, how often they purchase, and how much they spend.

Costs Of Doing Business

The expenses involved in the day-to-day operations of a company, including rent, utilities, payroll, and materials.

Profitable Customers

Customers who generate a net profit for a company over time, through their purchases and engagement with the business.

Customer Relationship Management

A strategy for managing a company's interactions with current and potential customers, using data analysis about customers' history with the company to improve business relationships, particularly focusing on customer retention and ultimately driving sales growth.