Coming Up with a New Way of Doing Things Is

question 5

Multiple Choice

Coming up with a new way of doing things is the ____ step of the change process.

• A) need
• B) idea
• C) adoption
• D) resources

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Definitions:

Employee Assistance Programs

Work-based intervention programs designed to identify and assist employees in resolving personal problems that may negatively impact their job performance, health, or well-being.

Conditional Positive Regard

Acceptance of individuals as worthy only when they behave in a certain way.

Going the Extra Mile

Exceeding what is required or expected in order to achieve something, often associated with putting in extra effort, dedication, or hard work.

Customer Complaint

A form of feedback where a customer expresses dissatisfaction with a product or service.