Examlex
Which of the following statements is true:
Quality Performance
The degree to which a product or service meets customer expectations and industry standards.
Internal Failure Costs
Costs incurred to rectify defects found before the delivery of a product to the customer, part of quality control expenses.
Defective Products
Items that fail to meet quality standards or specifications and are therefore unsuitable for sale or use.
Services
Activities provided by one party to another, often in exchange for payment, which do not result in ownership of anything. They are intangible and can vary greatly in nature.
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