The Top Management Role in Organization Effectiveness Involves Examination of the Internal

question 47

Multiple Choice

The top management role in organization effectiveness involves examination of the internal situation which includes:

• A) opportunities
• B) threats
• C) governmental resource accessibility
• D) leader style

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Definitions:

Customer Measures

Metrics used by businesses to evaluate the satisfaction and experience of their customers.

Internal Business Process Measures

Metrics that evaluate the efficiency and effectiveness of a company's internal processes.

Customer Satisfaction

A measure of how products and services supplied by a company meet or exceed customer expectation.

Appraisal Costs

Costs associated with the inspection and testing of both raw materials and finished products to ensure quality standards are met.