Health Data Are Expected to Grow from 2013 to 2020

question 8

Multiple Choice

Health data are expected to grow from 2013 to 2020 by approximately what percentage per year?

• A) 2%
• B) 4%
• C) 7%
• D) 9%

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Definitions:

Tangibility

The attribute of being able to be touched, seen, tasted, felt, or smelled, often used in differentiating goods from services.

Service Quality

The degree to which a delivered service meets the expectations of the customer, often assessed through dimensions like reliability, assurance, tangibles, empathy, and responsiveness.

Empathy

The ability to understand and share the feelings of another person.

Service Quality

The assessment of how well a service meets or exceeds customer expectations, often related to factors like responsiveness, assurance, and empathy.