What Kind of Goals Will CRM Help Organizations Meet

question 27

Multiple Choice

What kind of goals will CRM help organizations meet?

• A) Long-term
• B) Short-term
• C) Community
• D) Profitability

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Definitions:

Coupon Bond

A bond that pays the holder a fixed interest rate (the coupon) periodically until maturity, at which point the principal and final interest payment are made.

Par Value

Par value is the face value of a bond or stock as stated by the issuing company, which does not necessarily reflect its market value.

Convertibles

Securities, typically bonds or preferred shares, that can be converted into a predetermined number of common shares at the option of the holder.