A Company Using CRM Should First Carefully Study the Internal

question 4

True/False

A company using CRM should first carefully study the internal communications processes of a large research hospital before actually starting to serve it.

---

Definitions:

Mental Retardation

An outdated and now considered offensive term for intellectual disability, characterized by below-average cognitive ability and impairments in adaptive behaviors.

Autism

A developmental disorder characterized by difficulties in social interaction and communication and by restricted or repetitive patterns of thought and behavior.

Positive Reinforcement

The addition of a rewarding stimulus following a desired behavior, making the behavior more likely to occur in the future.

Behavior Modification Techniques

Strategies used to alter an individual's behaviors through reinforcement, punishment, and other learning principles.