According to Hirokawa and Gouran, Most Comments from Group Members

question 25

Multiple Choice

According to Hirokawa and Gouran, most comments from group members:

• A) focus on analyzing the central problem.
• B) focus on goals and solutions.
• C) disrupt rather than promote progress toward the goal.
• D) overestimate the difficulties in decision making.

---

Definitions:

Customer Expectations

The standards or benchmarks that customers anticipate when they purchase a product or service, influencing their satisfaction and loyalty.

Competition

The rivalry between companies selling similar products or services with the goal of achieving revenue, profit, and market share growth.

Competitive Position

A company's standing or ranking in relation to its competitors in terms of market share, profitability, and brand strength.

Balanced Scorecard

A strategic planning and management system used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor performance against strategic goals.