Which of the Following Is NOT a Part of Burke's

question 17

Multiple Choice

Which of the following is NOT a part of Burke's pentad?

• A) actor
• B) act
• C) agent
• D) agency

Understand the importance of employee empowerment in improving customer service.

Recognize the use of technology in tracking and analyzing customer behaviors and preferences.

Understand how performance measurements are used to assess the effectiveness of customer service and CRM programs.

Recognize the significance of prioritizing customers based on profitability.

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Definitions:

Positive Word

A word or phrase that conveys an affirmative, optimistic, or constructive tone.

Free Meals

Complimentary food offerings provided by an establishment, often as a part of a promotional deal or as a benefit of service.

Functional Needs

The practical or utilitarian requirements that a product or service must satisfy for the consumer, such as durability, convenience, and efficiency.

Retain Loyal Customers

Strategies or practices aimed at keeping customers who repeatedly buy or use a brand's products or services.