The Form of Benchmarking That Seeks to Meet or Exceed

question 20

Multiple Choice

The form of benchmarking that seeks to meet or exceed the performance of organizations pursuing the same customers is

• A) Internal or historical
• B) Industry average or best-in-class performance`
• C) Competitive
• D) Functional

---

Definitions:

Price

The budgeted amount foreseen, called for, or remitted as remuneration for something.

Cup of Coffee

A typical measure for serving coffee, involving brewing ground coffee beans with hot water, often enjoyed as a beverage worldwide.

Gallon of Gasoline

A unit of measurement equal to 3.785 liters used for measuring the volume of gasoline.

Substitution Effect

Variations in consumption habits influenced by the change in prices of goods in comparison to each other, leading to a preference shift among consumers from one good to another.