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Project team members focus on getting the project done, leaving change management to the business managers.
Normal Distribution
A probability distribution that is symmetric about the mean, showing that data near the mean are more frequent in occurrence.
Likert Scale
A psychometric scale commonly involved in research that employs questionnaires, used to represent people's attitudes or feelings on a linear scale of several options ranging from one extreme to another.
Service Quality
A measure of how well the service level delivered matches customer expectations.
Airlines Ranking
An evaluation or classification of airlines based on various performance metrics, such as safety, punctuality, and customer service.
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Q103: Kim repeatedly performs the analysis, design, and