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The Purpose of the ENP Includes All of the Following

question 23

Multiple Choice

The purpose of the ENP includes all of the following except:


Definitions:

Situational Influences

External factors that can impact consumer behavior, including physical surroundings, social interactions, time factors, and purchase reason.

Temporal Effects

The impact of time on consumer behavior, including how seasonal, daily, or time-of-day factors influence buying decisions.

Situational Influence

The impact of environmental factors and specific situations on consumers' behavior and decision-making process.

Physical Surrounding

The physical environment in which a service or retail interaction takes place, influencing customer perceptions and experiences.

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