Telling a Client That S/he "Did a Really Good Job

question 10

Multiple Choice

Telling a client that s/he "did a really good job" is unhelpful feedback because:

• A) it is actually a very effective type of feedback.
• B) it is a judgmental response and thus ineffective.
• C) it doesn't identify what specific actions were good.
• D) it is too general in scope to be effective.

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Definitions:

M/M/1

A basic queueing model in operations research representing a system with a single server, Poisson arrival rate, and exponential service time distribution.

Units

Measurements or quantities of a product, item, or component, often used as a basis for production, inventory, or sales.

Waiting-Line Problem

A scenario in operational research where the focus is on reducing waiting times and improving service efficiency in queueing systems.

Operations

Activities involved in the day-to-day running of a business for producing and delivering products or services.