In Published Studies About VA Healthcare Quality in the New

question 12

Multiple Choice

In published studies about VA healthcare quality in the New England Journal of Medicine:

• A) Health care quality decreased as number of patients increased
• B) 12 of 13 measures of healthcare quality improved during the study period
• C) Patient satisfaction was lower than in previous years
• D) Staff performance improved as compared to the private sector

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Definitions:

Open-minded Humility

The quality of being receptive and humble towards new information, perspectives, and evidence.

Recognize Errors

the ability to identify and acknowledge mistakes or inaccuracies in one's own work or reasoning.

Culture

The set of shared attitudes, values, goals, and practices that characterizes an institution, organization, or group.

Shared Ideas

Concepts or beliefs that are accepted and recognized within a community or group.