The Terms "Data","information" and "Knowledge" Have Specific Meanings

question 107

Multiple Choice

The terms "data","information" and "knowledge" have specific meanings.With regard to a customer satisfaction application used in the automobile industry,which of the following is an example of information?

• A)The ability to create a program that provides rewards for dealerships with high levels of customer satisfaction and corrective action plans for dealerships that have low levels of satisfaction.
• B)The Web-based application that collects and stores records of customer satisfaction surveys and allows dealerships to view their data.
• C)Reports that summarize ratings for a specific dealership including a calculation of the average rating across all survey questions and a calculation of summary statistics for groups of questions that correspond to important dimensions such as dealership staff,satisfaction with product,quality of service and so on.
• D)Records containing numerical ratings from customer surveys completed online after each visit to a dealership.

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Definitions:

Car Wreck

An unexpected and violent collision involving one or more vehicles, often resulting in damage and injury.

Blood

A vital bodily fluid in humans and animals that delivers necessary substances such as nutrients and oxygen to cells and transports metabolic waste products away.

Escape Conditioning

A form of negative reinforcement where a behavior is increased because it allows an individual to escape or avoid an unpleasant stimulus.

Aversive Event

An unfavorable or unpleasant event intended to decrease the likelihood of a behavior by association.