The Terms "Data","information",and "Knowledge" Have Specific Meanings

question 122

Multiple Choice

The terms "data","information",and "knowledge" have specific meanings.With regard customer satisfaction application used in the automobile industry,which of the following is an example of knowledge?

• A)The ability to create a program that provides rewards for dealerships with high levels of customer satisfaction and corrective action plans for dealerships that have low levels of satisfaction.
• B)The Web-based application that collects and stores records of customer satisfaction surveys and allows dealerships to view their data.
• C)Reports that summarize ratings for a specific dealership including a calculation of the average rating across all survey questions and a calculation of summary statistics for groups of questions that correspond to important dimensions such as dealership staff,satisfaction with product,quality of service and so on.
• D)Records containing numerical ratings from customer surveys completed online after each visit to a dealership.

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Definitions:

XML

Extensible Markup Language, a flexible way to create common information formats and share both the format and the data on the World Wide Web, intranets, and elsewhere.

Development

The process of creating, testing, and maintaining software or applications to meet user needs or solve specific problems.

Google Scholar

A freely accessible web search engine that indexes the full text or metadata of scholarly literature across an array of publishing formats and disciplines.

3-D Animation Software

Programs designed to create moving images in a digital environment that simulate three-dimensional spaces.