In a New Use of Technology,many Companies Now Employ Customer

question 61

Multiple Choice

In a new use of technology,many companies now employ customer support representatives to monitor _____________ to identify customers with questions or who are frustrated because of a problem they are having with a product or service.

• A)emails received from web site
• B)social media platforms like Twitter and Facebook
• C)short code text messages
• D)Google Trends

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Definitions:

Journal Entry

A record of a business transaction in an accounting journal that details the financial implications of the transaction.

Note Payable

A written promise to pay a certain amount of money, usually with interest, at a future date or on demand.

Due Date

The specified date by which a task needs to be completed or a payment needs to be made.

Current Liability

A financial obligation that a company is required to pay within one year.