Technician a Says That Computer Databases Provide Information on Procedures

question 9

Multiple Choice

Technician A says that computer databases provide information on procedures, parts, and service problems. Technician B says usernames and passwords may be required to log into the computer and the service information program. Who is correct?

• A) Technician A
• B) Technician B
• C) Both A and B
• D) Neither A nor B

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Definitions:

Defence Mechanism

Psychological strategies unconsciously used to protect a person from anxiety-arising thoughts or feelings.

Subordinate

An individual who is lower in rank or position and is subject to the authority of a supervisor or manager.

Yelled

A loud, often emotional, verbal expression of distress, anger, or demand.

Presenteeism

The phenomenon where employees show up to work even when they are ill or not fully functional, often resulting in reduced productivity.