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Explain the Distinction Between User Documentation and System Documentation

question 41

Essay

Explain the distinction between user documentation and system documentation.


Definitions:

Bad-News Message

A type of communication that delivers unfavorable or disappointing information to the recipient.

Indirect Claim Message

A communication approach that presents a complaint or request in a less confrontational manner, typically by explaining the context and significance before stating the actual claim.

Claim Message

A communication that makes a request for action or change due to dissatisfaction or a discrepancy.

Right Tone

The selection of a writing or speaking style that is appropriate for the audience and the message's purpose.

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