A Vehicle Comes into the Shop with the Customer Complaining

question 57

Multiple Choice

A vehicle comes into the shop with the customer complaining about their transmission not working correctly. You test drive the vehicle and find that 4th gear is slipping. Tech A states that the problem could be a bad solenoid A. Tech B states that the problem could be a cracked drum. Who is correct?

• A) Tech A
• B) Tech B
• C) Both A and B
• D) Neither A nor B

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Definitions:

Coding system

A defined set of rules for converting data, information, or statements into a form that is interpretable by a specific process or system.

Aggressive behaviors

Actions or responses characterized by anger or hostility, potentially resulting in physical or emotional harm to oneself or others.

Content analysis

A systematic method of analyzing media content or communication artifacts by categorizing content into groups for further statistical or thematic evaluation.

Content Analysis

Systematic analysis of recorded communications.