Technician a Says It Is OK to Have Poor Safety

question 17

Multiple Choice

Technician A says it is OK to have poor safety practices because you can always clean up the mess. Technician B says keeping a high standard of personal hygiene and cleanliness is important so that you get into the habit of washing off harmful materials as soon as possible after contact. Who is correct?

• A) Technician A
• B) Technician B
• C) Both A and B
• D) Neither A nor B

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Definitions:

Prospect Objections

Reservations or issues raised by potential customers that must be addressed by a salesperson to facilitate a sale.

Stalling Technique

A method used by buyers or sellers to delay decision-making or actions, often to negotiate more favorable terms or to gain more information.

Planning for Objections

Preparing responses to potential objections or concerns a client might raise during the sales process.

Objection Pre-Emption

A sales strategy where potential objections are anticipated and addressed before the customer raises them.