All of the Following Statements with Respect to the 3

question 33

Multiple Choice

All of the following statements with respect to the 3 Cs are true except:

• A) Customer concern is documented on the repair order prior to the technician receiving the vehicle.
• B) The second C in the 3 Cs refers to the cause of the customer's concern.
• C) Technicians should note safety issues and maintenance items on the repair order.
• D) Additional service recommendations should never be documented on the repair order.

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Definitions:

Memories

The faculty by which the mind stores and remembers information, or the recollections themselves.

Outstanding Events

Exceptional or remarkable occurrences that stand out from ordinary events.

Mundane Events

Ordinary or everyday occurrences that are not unusual or exciting.

Internet

A global network of computers and servers that facilitates the exchange of data, communication, and access to information.