Tech a Says That the Customer Concern Is the Focus

question 26

Multiple Choice

Tech A says that the customer concern is the focus of step 1 of the diagnostic process. Often the concern is documented on the repair order prior to the technician receiving the vehicle. Tech B says the technician who works on the vehicle should take time to fully understand the concern, read the repair order, and possibly talk further with the customer to understand the nature of the problem. Who is correct?

• A) Tech A only
• B) Tech B only
• C) Both A and B
• D) Neither A nor B

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Definitions:

Wi-Fi Analyzer

A software tool used to scan wireless networks, helping to identify signal strength, interference, and optimal setup locations.

Wireless Packets

Small units of data transmitted over a wireless network, conforming to specific protocols for communication between devices.

Wireless Networks

Communication networks that utilize radio waves or microwaves to connect devices and enable data transmission without physical connections.

Wireless Payment Service

A payment method that allows customers to make transactions using wireless technology, often through mobile devices without physical card swiping.