All of the Following Statements with Respect to the 3

question 33

Multiple Choice

All of the following statements with respect to the 3 Cs are true except:

• A) Customer concern is documented on the repair order prior to the technician receiving the vehicle.
• B) The second C in the 3 Cs refers to the cause of the customer's concern.
• C) Technicians should note safety issues and maintenance items on the repair order.
• D) Additional service recommendations should never be documented on the repair order.

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Definitions:

Preoccupation

A state or condition of being excessively and disturbingly concerned with something, often to the exclusion of other considerations.

Overwhelming Feelings

Intense emotions that can overpower one's ability to cope or make rational decisions.

Adjustment

The process of adapting or becoming accustomed to a new situation or environment.

Grief

Emotional response experienced in the early phases of bereavement.