All of the Following Statements with Respect to the 3

question 17

Multiple Choice

All of the following statements with respect to the 3 Cs are true except:

• A) Customer concern is documented on the repair order prior to the technician receiving the vehicle.
• B) The second C in the 3 Cs refers to the cause of the customer's concern.
• C) Technicians should note safety issues and maintenance items on the repair order.
• D) Additional service recommendations should never be documented on the repair order.

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Definitions:

Young-Helmholtz Theory

A theory of color vision proposing that the eye contains three types of receptors sensitive to red, green, and blue light.

Color-Sensitive Cones

Photoreceptor cells in the retina of the eye that are responsible for color vision.

Retinal Cells

Specialized cells located in the retina of the eye that are responsible for converting light into neuronal signals.

Wavelength

The length between one wave crest and the following one, specifically referring to sound waves or electromagnetic waves.