Examlex
According to Robertson and Crittenden, which of the following is a societal factor in a host environment that affects the strategic decisions made by international managers?
Delivery Gap
A type of service gap; the difference between the firm’s service standards and the actual service it provides to customers.
Service Standards
The levels of performance and quality that service providers commit to delivering to their customers.
Empowerment
In context of service delivery, means allowing employees to make decisions about how service is provided to customers.
Marketing of Services
Strategies and approaches used to promote and sell non-tangible products, such as banking, cleaning, or educational services.
Q6: Assume you are with a Japanese firm
Q17: What is paralanguage? How is an international
Q23: Which of the following best explains why
Q37: How will negotiators most likely benefit from
Q49: How does cultural sensitivity relate to international
Q49: India's economic boom is most likely a
Q55: A tool bar is a list of
Q66: Goals for market volume and profitability are
Q75: What are the characteristics of managers in
Q92: Helping the users to use the system