The ITIL Process Where Recurring Incidents Are Analyzed to Determine

question 2

Multiple Choice

The ITIL process where recurring incidents are analyzed to determine their root causes and provide permanent solutions for the problem at hand is called:

• A) Release management.
• B) Incident management.
• C) Problem management.
• D) Change management.

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Definitions:

Stressor Defense

Strategies or mechanisms adopted by an individual or system to protect against stress or stress-induced conditions.

Developmental Variable

A factor that undergoes change over time and influences the growth or development of an individual or system.

Optimal Wellness

A state of complete physical, mental, and social well-being, not merely the absence of disease or infirmity, where an individual or group achieves a balance of health habits, mental stability, and social happiness.

System Variables

Components or factors within a system that can change and affect the system's behavior and outcomes.