A ____________________ System Allows Nonemergency Calls to Be Redirected or Referred

question 71

Multiple Choice

A ____________________ system allows nonemergency calls to be redirected or referred to other referral agencies or government agencies.

• A) 311
• B) 411
• C) 511
• D) 611

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Definitions:

Refusal

The act of declining, rejecting, or saying no to a request, offer, or proposition.

Justified

Something considered to be reasonable under the circumstances, often referring to actions, decisions, or beliefs that have a logical or moral basis.

Indirect Claim Message

An indirect claim message is a communication approach where the request or complaint is presented subtly, typically embedded within a context that first prepares the reader before addressing the issue.

Accusatory Language

Phrases or words that imply blame or responsibility for wrongdoing onto someone.