From a Customer's Point of View, for an Organization's Capability

question 35

Multiple Choice

From a customer's point of view, for an organization's capability to be a core competence, it must be:

• A) inimitable and unique.
• B) valuable and unique.
• C) inimitable and nonsubstitutable.
• D) valuable and nonsubstitutable.

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Definitions:

Comparisons

The act of evaluating two or more items to highlight their similarities and differences.

Deception

The extent to which the participants in a research project are unaware of the project or its goals.

Reactivity

The tendency of people and events to react to the process of being studied.

Sororities

Social organizations at colleges and universities primarily for women, focusing on academic, philanthropic, and social activities.