Case Scenario 3: B.B. Mangler

question 66

Multiple Choice

Case Scenario 3: B.B. Mangler.
B.B. Mangler is a top U.S. business-to-business distributor of maintenance, repair, and service equipment, components, and supplies such as compressors, motors, signs, lighting and welding equipment, and hand and power tools. Customers include contractors, service and maintenance shops, manufacturers, hotels, government, and health care and educational facilities. Mangler's industry is typically referred to as MRO, an acronym for maintenance, repair, and supplies. Mangler states its strategy as having the "capacity to quickly offer an unmatched breadth of lowest total cost MRO solutions to business." Mangler's GoMRO sourcing center for indirect spot buys locates products through its unique database of 8,000 suppliers and 5 million products. Mangler also dominates the North American market in terms of its sheer local physical presence. It has 388 physical branches in the U.S. largest cities, including Puerto Rico (90 percent of sales) , 184 in Canada, and 5 in Mexico. This physical presence also has garnered Mangler a reputation for excellent, dependable service in its target markets, which in turn translates into a vast and loyal clientele.
-(Refer to Case Scenario 3) . Mangler's reputation among its customers is an example of

• A) a core competency
• B) a capability
• C) an intangible resource.
• D) a tangible resource.

Understand and apply the concept of manufacturing cycle efficiency (MCE).

Understand the basic strategies companies can adopt for competitive advantage.

Identify the primary and support activities in a firm's value chain.

Grasp the impact of technology on business operations and competitive strategies.

---

Definitions:

Hindsight Bias

A bias towards believing one would have known the outcome in advance after an event is concluded.

Social Influence

The impact that individuals or groups have on a person's attitudes, beliefs, decisions, or actions through direct or indirect means.

Memorable Characteristics

Distinctive features or qualities of something or someone that make them easily remembered.

Teen Boys

Male individuals in the adolescent age group, typically between the ages of 13 and 19, experiencing physical, emotional, and social changes.