A Competitive Action Can Be One of Two Types, Either

question 4

Multiple Choice

A competitive action can be one of two types, either __________ or __________.

• A) aggressive; defensive
• B) quality-based; cost-based
• C) strategic; tactical
• D) market-based; resource-based

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Definitions:

We-viewpoint

A communication perspective that emphasizes collective participation or benefits, focusing on the pronoun "we" to foster inclusivity or shared interest.

Direct Claim Message

A direct claim message is a straightforward communication asserting a right or demand, often used in customer service or insurance claims.

Organized

Arranged in a systematic, orderly manner for efficiency or convenience.

Good-news Messages

Communications designed to convey positive information, congratulations, or other encouraging content to the recipient.