Criteria for Reevaluating Internal Business Processes Using the Balanced Scorecard

question 69

Multiple Choice

Criteria for reevaluating internal business processes using the balanced scorecard include all of the following EXCEPT:

• A) asset utilization improvements.
• B) improvements in employee morale.
• C) increases in employee skills.
• D) changes in turnover rates.

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Definitions:

Salient Aspects

Features or characteristics that stand out and are most noticeable or important in a particular context.

Novice

A person who is new to the circumstances, work, etc., possessing little experience or skills in a particular field or activity.

Childhood Amnesia

The phenomenon where adults are unable to recall episodic memories from their early childhood, typically before age 3-4.

Elaboration

The addition of more detail to a concept, idea, or instruction, often to facilitate understanding or retention.