When a Patient Cancels or Refuses an Appointment That Is

question 5

Multiple Choice

When a patient cancels or refuses an appointment that is recommended, what should the medical assistant do?

• A) Document this communication with the ordering physician
• B) Ignore it
• C) Insist that the patient keeps the appointment
• D) Argue with the patient

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Definitions:

Compensating Balances

Minimum balance requirements imposed by banks on certain accounts, which businesses must maintain in order to receive some form of credit or service.

Prompt Payment Discounts

Incentives provided by sellers to encourage buyers to pay their invoices early.

Quantity Discounts

Price reductions offered to buyers purchasing in large volumes.

Collection Expenditures

Expenses associated with collecting payments from customers, including billing, mailing, and legal costs.