A __________ Is the Intentional Touching of Another's Person in a Socially

question 23

Multiple Choice

A __________ is the intentional touching of another's person in a socially impermissible manner, without that person's con- sent.

• A) slander
• B) battery
• C) fraud
• D) assault

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Definitions:

Service Script

A predetermined, structured guideline for service encounters, outlining how service providers should interact with customers.

Knowledge Technique

A method or strategy employed to enhance the acquisition and understanding of information.

Recall Test

A measurement tool used in marketing research to assess how well a consumer can remember and recount specific information or advertisements after a certain period.

Recognition

The action or process of acknowledging or identifying something or someone as being valid or important.