When Wait Times for Patient Registration Exceed Management Expectations, Which

question 14

Multiple Choice

When wait times for patient registration exceed management expectations, which of the following can be used to improve performance?

• A) Reduce the number of steps in the registration process
• B) Increase the number of appointments available to maximize available demand
• C) Decrease the number of employees working on that process to reduce overlap
• D) All of the above can improve wait time performance

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