Developing a Baseline Level of Performance for an Operational Metric

question 12

Multiple Choice

Developing a baseline level of performance for an operational metric includes all but which of the following?

• A) Defining the measurement and data elements of the metric
• B) Including all data points available, excluding none
• C) Defining the data gathering methodology
• D) Establish a desired outcome to be measured

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Definitions:

Implicit Memory

A type of memory that enables us to perform tasks without conscious awareness of these previous experiences, such as riding a bike.

Information-Processing Model

A cognitive approach that compares the human mind to a computer, emphasizing how information is input, processed, stored, and retrieved.

Encoding

The process by which information is transformed into a form that can be stored in memory.

Retrieval

The process of accessing and bringing into consciousness information stored in memory.