Common Problems with Time and Motion Studies Include

question 6

Multiple Choice

Common problems with time and motion studies include:

• A) Non-bias effects
• B) Waiting line queue effect
• C) Hawthorne effect
• D) None of the above

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Definitions:

Sustainable Competitive Advantage

A unique advantage that allows a company to outperform its competitors over a long period.

Heterogeneous

Consisting of elements or parts that are different from each other; diverse in character or content.

Procedural Fairness

Refers to the customer’s perception of the fairness of the process used to resolve complaints about service.

Zone of Tolerance

The zone of tolerance refers to the range within which customers are willing to accept variations in product or service delivery quality, influencing satisfaction and loyalty.