A Client on an Inpatient Unit Angrily States to a Nurse,"Peter

question 9

Multiple Choice

A client on an inpatient unit angrily states to a nurse,"Peter is not cleaning up after himself in the community bathroom.You need to address this problem." Which is the appropriate nursing response?

• A)"I'll talk to Peter and present your concerns."
• B)"Why are you overreacting to this issue?"
• C)"You should bring this to the attention of your treatment team."
• D)"I can see that you are angry.Let's discuss ways to approach Peter with your concerns."

Relate the concepts of unfreezing, change, and refreezing in the context of organizational development and change processes.

Delineate the essential components for successful change, including capability, opportunity, motivation, and support.

Appreciate the implications of operating in hyper-turbulent environments and the necessity for organizations to become learning-oriented to maintain effectiveness.

Understand the role of crises in prompting organizational change and the importance of crisis management.

---

Definitions:

Social Schemas

Cognitive frameworks that help individuals organize and interpret information about social environments and interactions.

Stereotypes

Widely held but fixed and oversimplified images or ideas of a particular type of person or thing, often based on generalizations.

Person Perception

The process by which individuals form impressions of others based on cues from social interactions and appearances.

Prejudice

A preconceived opinion or judgment, usually negative, towards someone or something without adequate knowledge or reason.